win taka's Privacy Policy

Introduction and Applicability

This Privacy Policy ("Policy") is issued by the win taka platform ("Platform", "we", "our"). This Policy explains how your personal information is handled when you use our website, mobile app or any related services.

By registering an account at win taka or continuing to use our services, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions. Reading both documents together will give you a complete understanding of your rights and our responsibilities.

This Policy applies to all registered and unregistered users of the Platform, regardless of whether they access the services via computer, tablet or smartphone.

Data Collection

win taka collects user information through various methods. The types and sources of information collected are described in detail below:

2.1 Information Provided Directly

When you register an account at win taka, make a deposit or contact our support team, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport details (for identity verification)
• bKash, Nagad or Rocket account details (for processing transactions)

2.2 Automatically Collected Information

Certain information is collected automatically while you use the Platform:

• IP address and device identifier
• Browser type and version
• Access time and date
• Pages visited and session duration
• Betting history and transaction records
• Behavioural data relating to game preferences and playing patterns

2.3 Information Received from Third Parties

In some cases, we may collect information about you from trusted third-party service providers for the purposes of identity verification or fraud prevention. Such collection is always carried out within the bounds of applicable regulations.

Purpose of Data Use

win taka uses collected information only for specific and legitimate purposes. The main reasons for using your information are listed below:

3.1 Account Management

The information collected is essential for completing your registration, enabling account login, assisting with password recovery and verifying your identity.

3.2 Transaction Processing

Your payment information is used to process deposits and withdrawals via bKash, Nagad and Rocket. This information is shared only with service providers as necessary to verify transactions.

3.3 Service Improvement

By analysing your playing behaviour, we are able to present more relevant games, offers and content. This analysis is done solely to improve the user experience.

3.4 Security and Fraud Prevention

Data analysis is an important tool for preventing unauthorised access to accounts, money laundering and other illegal activities. Information used for this purpose is handled under strict security rules.

3.5 Communication

Your email address and mobile number are used to send account notifications, transaction confirmations, promotional information and support responses.

3.6 Responsible Gaming Support

We monitor user playing patterns in order to raise awareness of available support when needed. Adhering to the Responsible Gaming guidelines is a core commitment of win taka.

Data Disclosure and Sharing

win taka does not sell your personal information to third parties. However, certain information may be shared in the circumstances listed below:

4.1 Service Providers

The minimum necessary information is shared with trusted third-party service providers for payment processing, identity verification, fraud monitoring and technical support. These organisations are contractually obliged to keep your information confidential.

4.2 Legal Obligations

win taka may be required to disclose certain information pursuant to a legal order from a competent authority, a court order or the requirements of an investigation. Such disclosure is always carried out within the limits of the law.

4.3 Business Changes

In the event of a transfer of business ownership or a merger, your information may be transferred to the new authority. You will be notified in advance in such cases, and the terms of this Policy will remain in force.

Cookies and Tracking

win taka uses cookies and similar technologies on the Platform. Cookies are small text files stored in your browser that recognise you on subsequent visits.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, ensuring security and operating the basic functions of the Platform. Disabling them will prevent the Platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your language preference, theme settings and other personalisation options.

5.3 Analytics Cookies

Analytics cookies are used to analyse Platform usage and improve the quality of services. This information is processed in aggregate — not at an individual level.

You can control or decline cookies from your browser settings. However, doing so may limit certain features of the Platform.

Data Retention and Security

win taka gives the highest priority to the security of your information. We follow internationally recognised technologies and practices:

• All data transmission is kept secure through SSL (Secure Socket Layer) encryption
• Your payment information is stored in encrypted form and is never displayed in full
• Server access is controlled and only authorised staff can access specific information
• Regular security audits are conducted and immediate action is taken if vulnerabilities are identified
• Multi-layered physical and digital security measures are in place at the data centre

6.1 Data Retention Period

Necessary information will be retained for as long as your account remains active. Even after account closure, certain information may be retained for a defined period as required by applicable regulations, for dispute resolution and fraud prevention.

If you suspect any possible breach of security, please contact us immediately via 24/7 live chat or email.

User Rights

As a win taka user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to know what information we hold about you. Following verification, the information will be provided within the specified timeframe.

7.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request that it be corrected. Upon submission of valid evidence, the information will be updated.

7.3 Request for Data Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing transactions.

7.4 Withdrawal of Marketing Communications

If you wish to stop receiving promotional emails or messages, you may do so via your account settings or by contacting our support team. Essential account-related notifications cannot be turned off.

To exercise these rights, contact us via live chat or email. A response will be provided within a maximum of 30 working days following identity verification.

Third-Party Services

The win taka platform features content from various game developers such as PG Soft, Pragmatic Play, JILI, Evolution and Spribe. These developers may have their own privacy policies and may collect certain technical information.

bKash, Nagad and Rocket, as payment gateways, handle information in accordance with their own privacy rules. During a transaction with win taka, your payment information passes directly through these service providers — win taka never stores your mobile banking PIN or password.

win taka is not responsible for the privacy policies of third-party sites linked from our Platform. Users are advised to review the policy of any external site themselves when visiting it.

Protection of Minors

win taka is for persons aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of registration.

If we become aware that a minor has opened an account or provided information, that account will be closed immediately and all related information will be deleted. Parents or guardians may contact our support team directly regarding this matter.

Policy Changes

win taka reserves the right to amend this Privacy Policy when circumstances require. If any significant changes are made, a notification will be sent to the registered email address and the "Last updated" date at the top of the page will be changed.

Continuing to use the Platform after a change is made will be considered acceptance of the revised Policy. You are advised to visit this page regularly.

If you have further questions about this Policy, answers to common questions can be found on our Frequently Asked Questions (FAQ) page.

Contact

If you have any questions, complaints or information requests regarding this Privacy Policy, please contact us through the following:

• Live Chat: Available 24 hours a day, 7 days a week via the Platform (in both Bengali and English)
• Email: [email protected]

For privacy-related requests, please include "Privacy Request" in the subject line so we can respond more quickly.